Course Overview
This 1 Day course covers delivery of high-quality products while controlling costs for long-term success of any organization. The Cost of Quality (CoQ) is a vital foundation that helps manufacturers identify quality-related issues —both tangible and intangible—and how these issue-related costs affect customer satisfaction, profitability, market share, competitiveness, and sustainability. The bottom line is to design prevention at product and process levels.
This course is specifically designed for professionals in any manufacturing sector, providing practical tools and techniques to reduce the total cost of quality. Participants will explore the four major categories of CoQ—Prevention, Appraisal, Internal Failure, and External Failure—with real-life case studies and data analysis techniques where appropriate. The aim is to transform from firefighting mode to industry accepted best CoQ model.
Learning Objectives
- Define and explain the components of the Cost of Quality model
- Identify and quantify quality-related costs across the manufacturing process
- Distinguish between value-adding and non-value-adding quality activities
- Apply CoQ principles to reduce scrap, rework, warranty claims, and customer returns
- Use quality cost data to make informed decisions on process improvements and investments
- Build CoQ dashboards and reporting systems for continual monitoring and improvement
- Transform the manufacturing culture from reactive to proactive through prevention philosophy
Who Should Take This Course?
- Quality Managers, Coordinators and Consultants
- Senior Management personnel who direct and control organizations
- Engineers, technicians and technologists
- Reliability personnel and Statisticians
- Process engineers, production supervisors, operations professionals, and financial analysts in manufacturing
Certification
Participants who successfully demonstrate competence during this course will receive a Certificate of Attainment covering the following Exemplar Global knowledge competency units:
- Exemplar Global – CoQ: Cost of Quality (RTP)
Participants not deemed competent are issued Certificates of Attendance and given the opportunity to retake the mandatory competencies previously missed.
Participants Handouts
Participants receive a package that consists of CoQ student manual and other value-added reference materials.
System Requirements
- A computer running windows 8 or windows 10 or macOS X with macOS 10.9 or later.
- Windows (Internet browsers): Edge 12+, Firefox 27+, Chrome 30+
- Mac (Internet browsers): Firefox 27+, Chrome 30+
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Speakers, a microphone and webcam (required for Zoom or Microsoft Teams usage and for examination)
Course Instructor
