Proudly Canadian. Globally Aligned.
In today’s competitive marketplace, customer loyalty is built on consistent quality, trust, and continual improvement. This half-day course explores how organizations can leverage ISO 9001 principles to enhance customer satisfaction, drive repeat business, and build long-term brand loyalty.
What You’ll Learn:
- The connection between ISO 9001 and customer focus
- How to develop a customer-focused Quality Management System (QMS)
- Techniques for measuring and improving customer experience through quality processes
- Strategies for using feedback, data, and continuous improvement to enhance customer retention
- Best practices for aligning quality objectives/KPIs with customer expectations
Who Should Attend:
This course is designed for quality managers, customer experience professionals, business leaders, sales/marketing personnel and anyone responsible for maintaining and improving customer satisfaction within a quality-driven organization.
Through real-life case studies, interactive discussions, and active engagement, participants will learn how to transform ISO 9001 principles into a powerful tool for creating loyal, satisfied customers.
Cost: $200
Trainer’s Credentials
Course Instructor
