Proudly Canadian. Globally Aligned.
Overview
This 1-2 Day course is designed for quality professionals, engineers, and managers seeking to develop expertise in incident investigation and root cause analysis (RCA) within a quality management framework. Participants will learn systematic methods to identify, analyze, and eliminate root causes of quality issues, defects, and process failures. Prioritizing proven methodologies, the course combines theoretical concepts with real-life case studies, interactive exercises, and tools like 5-Why, Fishbone Diagram, Pareto Analysis, and Fault Tree Analysis. The core objective is to address and improve the processes that initially cause the event, promoting a preventive rather than reactive approach. Ultimately, the corrective/preventive actions lead to continual improvement and sustainable development.
Learning Objectives
- Understand the importance of incident investigation and root cause analysis in quality management.
- Differentiate between symptoms, causes, and root causes of quality issues.
- Apply various RCA tools such as 5-Why, Fishbone Diagram, Pareto Analysis, and Fault Tree Analysis effectively.
- Conduct thorough investigations of quality incidents and defects.
- Develop and implement corrective and preventive actions based on root cause findings.
- Analyze the influence of human factors, process factors, system factors, and defect types in root cause analysis.
- Evaluate the effectiveness of RCA techniques.
- Lay and enhance the framework for continual improvement and sustainable development.
Who Should Take This Course?
- Quality Managers, Coordinators and Consultants
- Senior Management personnel who direct and control organizations
- Engineers, technicians and technologists
- Reliability personnel and Statisticians
- Process engineers, production supervisors, operations professionals, and financial analysts in manufacturing
Certification
Participants who successfully demonstrate competence during this course will receive a Certificate of Attainment covering the following competency units:
- JSA Inc – RCA: Root Cause Analysis (Quality)
Participants not deemed competent are issued Certificates of Attendance and given the opportunity to retake the mandatory competencies previously missed.
Participants Handouts
Participants receive a package that consists of RCA (Quality) student manual and other value-added reference materials.
System Requirements
- A computer running windows 8 or windows 10 or macOS X with macOS 10.9 or later.
- Windows (Internet browsers): Edge 12+, Firefox 27+, Chrome 30+
- Mac (Internet browsers): Firefox 27+, Chrome 30+
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Speakers, a microphone and webcam (required for Zoom or Microsoft Teams usage and for examination)
Course Instructor
