Proudly Canadian. Globally Aligned.
This half-day course aims to provide participants with a comprehensive understanding of the production and service provision processes as outlined in the ISO 9001 standard. Participants will learn how to implement effective production/service delivery strategies for product quality management and customer satisfaction.
What You’ll Learn:
- Understand the principles and requirements of ISO 9001 related to production and service provision.
- Understand the controlled conditions for managing production and service provision.
- Comprehend specifically documented information that describes the product/service.
- Learn the role of monitoring & measuring resources.
- Get to know the contribution of infrastructure/work environment and competence.
- Grasp the concept of identification and traceability.
- Identify the controls for delivery and post-delivery activities.
- Understand management of change for production and service provision.
Who Should Attend:
This course is ideal for quality managers, process owners, operational managers, and professionals involved in managing production and service provision processes.
Through real-life case studies, interactive discussions, and active engagement, participants will gain insight into strategies for production and service provision management.
Cost: $200
Trainer’s Credentials
Course Instructor
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